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Consumer Complaint Ombudsman

CFPAU OMBUDSMAN

 

 

Our CFPAU Ombudsman’s Office is an independent, impartial, and confidential resource to help you informally resolve and process issues arising from scams and frauds after you have contacted the appropriate authorities.
Often another voice advocating for you and reporting inactions or non-responses from Utah State and National agencies and professional industry organizations will help assist a victim in obtaining justice. Also, we can encourage professionals that have ripped off victims to resolve and make right their harm to the victims so that we can remove their complaint from our investigation and website.
We won’t libel or defame others or be used “to get even” for complainants.
Only after a careful and detailed review of documents that substantiate the truth of experience and fraud claims, will we post a victim’s truthful experiences, service or product reviews with our opinion about it, and contact appropriate agencies and others in an effort to have actions taken on the complaint resolved.
Dishonest professionals forget this is the age of the consumer. Consumers have legal rights, some established by President John F. Kennedy, and additional consumer rights in the 1980s,, and recently the Consumer Review Fairness Act of 2016.

With the arrival of the Internet, victims can post honest truthful reviews of their experiences in their social media and at numerous consumer & review websites such as ours, and YELP,  BBB, Angie’s List, Facebook, Trip Advisor, ect.. At the same time, we are also in a period of “consumer beware” when consumers should do searches and read reviews of potential service professionals, companies, and products that they plan to use.
The Consumer Review Fairness Act protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct in any forum – and that includes websites like ours and social media. The FTC provides tips to help your company comply with the law.

Congress gave enforcement authority to the Federal Trade Commission and the state Attorneys General. The law specifies that a violation of the CRFA will be treated the same as violating an FTC rule defining an unfair or deceptive act or practice. This means that your company could be subject to financial penalties, as well as a federal court order.

Companies must do the following is in order to comply with this legislation:

  • Review their contracts, including online terms and conditions; and
  • Remove provisions that restrict consumers from sharing their honest reviews, or penalizes those who do restrict consumer reviews.
  • Company or professional best policy: Let people speak honestly about your products and their experience with your professionals or company.

Please request this complaint form as it allows us to work for you and act as an early warning system and hopefully serve as a catalyst for change.

To obtain our “Complaint Form” please request it by mentioning it in the e-mail subject line to cfpau.org@gmail.com

About This Site

We are a non-profit organization with the purpose of helping consumers that have been harmed by unethical or illegal actions by Utah companies, licensed professionals and others.

While we are a non-governmental agency, unincorporated nonprofit association now, that was incorporated in October of 2019. In September of 2020 our founder resigned from all her positions, for serious health issues and Kathy Nicholson took over CFPAU.org, with Ernest Crawford remaining as managing Director.

In January of 2022 the CFPAU.org Directors made the wise decision as a nonprofit, that it was best to unincorporate by allowing the registration expire and for it to become an unincorporated nonprofit association.

Since CFPAU.org does not accept any donations and all work is done by volunteers we accept no financial funding nor provide any funding. Any funds negotiated for refunds or settlements go directly to victims. This is important because we must remain above any influence and remain objective and unbiased in our consumer research and reports. That is why we refuse any payment for our services.

There are no CFPAU financial accounts. We are a unincorporated nonprofit association operated by volunteers, we advocate for consumer victims with state and industry agencies and often meet with state leaders to create better legislation to protect consumers.

We also provide consumer review reports, and opinions about victim experiences  with professionals and companies and organizations that our in depth research has indicated is harmful to consumers. To learn more about our organization, please visit our policy page at https://cfpau.org/policy

 

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Contact Us

E-Mail:

staffservice@cfpau.org